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Nothing makes us happier than making a "high impact"...

...on customer service scores

...on the bottom line

...on the ability to make good decisions based on good data


“Thank you very much for your assistance with preparing for our annual brand Standard Audit. Your expertise and attention to detail proved to be very helpful to the team, productive and surpassed our expectations. I appreciate your help and I am sure we will be contacting High Impact², for assistance in the future."

-- David Smith, General Manager, Marriott Louisville Downtown


“Grace Markum and High Impact² were referred to me by a colleague working within my organization. Working with Grace Markum was a pleasure. Grace took full ownership of understanding my hotel and came to visit to experience firsthand. That was very impressive. Grace reviewed my hotel brand standards audit and tailored a report so that it was a “mock” audit. It really served a great purpose and raised the bar in our hotel. We recently went through our brand standard audit – and scored very well. I attribute a large portion of our success to Grace Markum and  High Impact²."

-- Paul O'Connor, General Manager, Renaissance Indianapolis North Hotel

"Grace was very reponsive & proactive to ensure our needs were met. She provided a very useful benchmark report to help us justify our marketplace. I would certaintly recommend her services."

-- William Guerrero, Director of Related Programs & Campus Operations, Ethical Culture Fieldston School in New York, New York


"It is always a pleasure to work with Grace and High Impact² Consulting.  Always well prepared and knowledgeable, in our Trail Town Assessments work, she sets the tone for the group and made the group very comfortable.  She also kept us on track with our goal as well as on time.  Grace was able to focus the group and topic to lead us to the key results of the project.

There has never been an issue with communication – always able to work out the project from start to finish and in between."

-- William Prince, Trail Town Program® Manager

"I am confident in recommending her services.  The projects involved a lot of thought based in much experience invested by Grace.  Grace has the ability to see our offering through the potential customer’s eyes and combine that with her considerable knowledge and experience in hospitality.  Her suggestions were very helpful to us to improve our web presence and our success.  I consider this training to be a success and I am confident in recommending High Impact²."  

-- Tom Guiher, President, Living Tresured Animal Park

    Read Tom's entire testimonial at LivingTreasuresTestimonial.pdf



"High Impact2 provided us with information we needed to meet customers' expectations and helped confirm soft observations and opinions on the part of the owners.   Grace Markum shared her customer service and marketing knowledge with us."

-- Susan Lynn, Partner, Greendance: The Winery at Sandhill

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