Higher Education Consulting Services
Is the customer service students recieve from departments helping or hurting you?
Understand your customer service from a student prospective through secret shopping. Join California State University at LA and others who recognize the competitive advantage tied to delivering high quality customer service to students. Working with High Impact2, insightful feedback leads to focused training initiatives and an improved student experience quickly and without shopper travel costs.
Is Conference Services being asked to generate more revenue?
To help keep tuition rates stable, we know you are trying to make the most of all revenue streams. Empty classrooms and dorms are big revenue opportunities. The occasional summer sports camp is no longer the expectation. You can strategically utilize idle space, but first you need to understand how your current customer feels about their experience with you… and your competitors.
What We Can Do
With your input, we develop programs that achieve your goals in a timely fashion. You recieve a thorough report, including recommendations you can start using right away.
What You'll Receive
With some companies, you receive a lot of "fluff" that you don't need or want. We work with you from the start to make sure you get what you need; the knowledge to effectively compete. Because focused training challenges are illuminated, resources (time & money) are spent where they can make the most impact.
"Grace was very reponsive & proactive to ensure our needs were met. She provided a very useful benchmark report to help us justify our marketplace. I would certaintly recommend her services."
Director of Related Programs & Campus Operations
Ethical Culture Fielston School
New York, New York