Does your performance depend on customer service scores? Wouldn’t it be nice to have a “practice round” of scores before they actually count?
Now you can.
We work with franchises to create secret shopping performance measures. Our team assesses the department(s) of your choice on particular performance measures (i.e. number of rings until phone is answered, greeting, upsell expectations & more).
You'll then receive a customized report with our observations and recommendations, allowing you to create an action plan for improvements - before your franchise secret shoppers come knocking!
We have made a "high impact"!