Do you know how your customers are feeling about their experience at your business? You should.
89% of customers switch brands following a poor customer-service experience.
Keeping Your Customers is Vital to Any Business
Did you know that most businesses lose up to 25% of their customers every year? Now more than ever, it's important to maintain a strong customer base. In fact, attracting new customers can cost up to 7 times more than retaining current customers. Moreover, hotel brands have proven that there is a direct correlation between Guest Service Scores and Average Daily Rate (ADR) for a hotel.
High Impact² assists companies in improving their customer service. Through guest or "secret" shopping, we evaluate how your business treats its customers and how you can improve those guest experiences. Let us help you be proactive in your reputation management.
With over 25 years of experience in sales and management, we've been where you are: under pressure to deliver and facing stricter customer satisfaction goals. Let us help you to become an award-winning business, known for pleasing its customers and growing through satisfaction.
Proud member of:
“Thank you very much for your assistance with preparing for our annual brand Standard Audit. Your expertise and attention to detail proved to be very helpful to the team, productive and surpassed our expectations. I appreciate your help and I am sure we will be contacting High Impact², for assistance in the future."
--David Smith, General Manager, Marriott Louisville Downtown
- 334 Budfield Street, Suite 128
Johnstown, PA 15904
-P.O. Box 906, Ligonier, PA 15658